TERMS OF SALE

Please read fully before purchase

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1. Customers

1.1 These Terms of Sale constitute the entire agreement between Us and you with respect to your purchase of Subscriptions and Content from Us.  You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of Us that is not set out in these Terms of Sale and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.

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2. Subscriptions, Content, and Pricing

2.1 The details of the Content and Subscriptions and its corresponding price will be set out on the relevant page of Our Site.

2.2 Minor changes may, from time to time, be made to certain Content, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues.  These changes will not alter the main characteristics of the Content and should not normally affect your use of that Content.  However, if any change is made that would affect your use of the Content, suitable information will be provided to you.

2.3 Where any updates are made to Content, that Content will continue to match Our description of it as provided to you before you purchased your Subscription to access the Content.  Please note that this does not prevent Us from enhancing the Content, thereby going beyond the original description.

2.4 Prices on Our Site are shown as a fee not currently subject to VAT

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3. Orders – How Contracts Are Formed

3.1 Our Site will guide you through the process of purchasing a Subscription.  Before completing your purchase, you will be given the opportunity to review your order and amend it.  Please ensure that you have checked your order carefully before submitting it.

3.2 If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible.  If We are unable to process your order due to incorrect or incomplete information, We will contact you to ask to correct it.  If you do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel your order and treat the Contract as being at an end.  We will not be responsible for any delay in the availability of Content that results from you providing incorrect or incomplete information.

3.3 No part of Our Site constitutes a contractual offer capable of acceptance.  Your order to purchase a Subscription constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acceptance is indicated by Us sending you a Order Subscription by email.  Only once We have sent you a Order Subscription will there be a legally binding Contract between Us and you.

3.4 Order Confirmations shall contain the following information:

3.4.1 Your Order or Subscription ID;

3.4.2 Confirmation of the Subscription ordered including full details of the main characteristics of the Subscription and Content available as part of it;

3.4.3 Fully itemised pricing for your Subscription including, where appropriate, taxes, and other additional charges; and

3.4.4 The duration of your Subscription (including the start date, and the expiry date).

3.5 In the unlikely event that We do not accept or cannot fulfil your order for any reason, We will explain why in writing.  No payment will be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you.

3.6 Any refunds due under this Clause 3 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs.

3.7 Refunds under this Clause 6 will be made using the same payment method that you used when purchasing your Subscription.

 

4. Provision of Content

4.1 We undertake to make available to You on these Terms of Sale the Content you have purchased or for which You subscribe.  However, if You choose not to access or make any permitted use of some or all of the Content or, for any reason not attributable to Us, You are unable to do so, You will not be entitled to any refund.

4.2 Content purchased as a one-off purchase or as part of Your Subscription will be available to You immediately from when We send You an Order Confirmation for the duration of Your Subscription, including any renewals, or until the Contract is otherwise ended, on and subject to the following:

4.2.1 An item of Content requested will be available when stated in the information that We provide about it before You place Your order, either (a) if it is a livestream item, the time and date when it is scheduled to be available and to start; or (b) if it is a pre-recorded or other non-streamed item, the period within which it is or will be available for access.

4.3 We may provide you with a user name and password for accessing the Content or Subscription.  Where we do so, you undertake to keep the user name and password safe and confidential, and they must not be disclosed to any other person.  You must notify us immediately in the event of any unauthorised use of your Content or Subscription or in the event that your user name, password or account is used by any other person.

 

5. Payment

5.1 Payment for Subscriptions must always be made in advance.  Your chosen payment method will be charged when We process your order and send you a Order Subscription and if you have chosen to pay by split payment on the six monthly increments.

5.2 Payments due must be made in full, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).

5.3 We accept the following methods of payment on Our Site:

5.3.1 Credit card payments

5.3.2 Debit card payments

5.4 If you do not make any payment due to Us on time, We will suspend your access to the Content.  If you do not make payment within seven calendar days of Our reminder, We may cancel the Contract.  Any outstanding sums due to Us will remain due and payable.

5.5 If you believe that We have charged you an incorrect amount, please contact Us at beck@drbeck.co.uk  as soon as reasonably possible to let Us know.  You will not be charged for Content while availability is suspended.

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6. Provision of Content

6.1 Content appropriate to your Subscription will be available to you immediately when We send you a Order Subscription and will continue to be available for the duration of your Subscription (including any renewals), or until the Contract is otherwise ended.

6.2 In some limited circumstances, We may need to suspend the provision of Content (in full or in part) for one or more of the following reasons:

6.2.1 To fix technical problems or to make necessary minor technical changes, as described above in sub-Clause 2.2;

6.2.2. To update the Content to comply with relevant changes in the law or other regulatory requirements, as described above in sub-Clause 2.2; or

6.2.3.To make more significant changes to the Content, as described above in sub-Clause 2.3.

6.3 If We need to suspend availability of the Content for any of the reasons set out in sub-Clause 6.2, We will inform you in advance of the suspension and explain why it is necessary (unless We need to suspend availability for urgent or emergency reasons such as a dangerous problem with the Content, in which case We will inform you as soon as reasonably possible after suspension).  You will not be charged while availability is suspended and your Subscription will be extended by a period equivalent to the length of the suspension (unless the period of suspension is less than seven calendar days).  If the suspension lasts (or We tell you that it is going to last) for more than seven calendar days, you may end the Contract as described below in sub-Clause 9.2.

6.4 We may suspend provision of the Content if We do not receive payment on time from you.  We will inform you of the non-payment on the due date, however if you do not make payment within seven calendar days of Our notice, We may suspend provision of the Content until We have received all outstanding sums due from you.  If We do suspend provision of the Content, We will inform you of the suspension.  You will not be charged for any Content while provision is suspended.

 

7. Licence

7.1 When you purchase a Subscription to access Content, We will grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the relevant Content for the duration of your Subscription.  The licence granted to you does not give you any rights in Our Content (including any material that We may licence from third parties).

7.2 You may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Content (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’).  This includes a prohibition on making nay visual or audio recordings of the Content.

7.3 You may not use any two way livestream facility which is part of the Content or a Subscription to communicate or make accessible to any other person accessing or participating in that item or event anything (by voice, text, image or otherwise) except for a query about or contribution to that item or event which is proper having regard to the content of that item of event.

7.4 In the event that we record any of the Content at which you are attending, You grant us full permission to use your image and voice in any such recordings without payment or any further need for consent.

7.5 The terms of this clause 7 shall survive the termination of the Contract or Your Subscription.

 

8. Ending Your Subscription

8.1 You may cancel your Subscription at any time and you will not be charged for any further subscription payments. You will have access for the remainder of your current Subscription (up until the renewal or expiry date, as applicable), whereupon the Contract will end.

8.2 If you purchase a Subscription by mistake (or allow your Subscription to renew by mistake), please inform Us as soon as possible and do not attempt to access any Content.  Provided you have not accessed any Content since the start date (or renewal date, as appropriate) of the Subscription We will be able to cancel the Subscription and issue a full refund.  If you have accessed any Content once the Subscription has started, we will not be able to offer any refund and you will continue to have access to the Content for the remainder of the Subscription (up until the renewal or expiry date, as applicable).

8.3 If you wish to exercise your right to cancel under this Clause 8, you may inform Us of your cancellation in any way you wish. You can cancel your by email or by post. The request to cancel is effective from the date on which you send Us your message. If you would prefer to contact Us directly to cancel, please use the following details:

8.3.1 Telephone: 01386 574228;

8.3.2 Email: beck@drbeck.co.uk;

8.3.3 Post: Office 6 @ St John’s Chambers, 11 St John’s Road, Stourbridge, West Midlands, DY8 1EJ.;

8.4 In each case, providing Us with your name, address, email address, telephone number, and Subscription ID.

8.5 Refunds under this Clause 8 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel.

8.6 Refunds under this Clause 8 will be made using the same payment method that you used when purchasing your Subscription.

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9. Ending the Contract Because of Something We Have Done (or Will Do)

9.1 You may end the Contract at any time if We have informed you of a forthcoming change to your Subscription or the Content (as described in sub-Clauses 2.3 or 2.4), or to these Terms of Sale that you do not agree to.  If the change is set to take effect or apply to you before the end of your current Subscription, We will issue you with a pro-rata refund equal to the remaining time left in that Subscription.  If the change will not take effect or apply to you until the expiry of your current Subscription, the Contract will end at the end of that Subscription period and you will continue to have access to the Content until that date.

9.2 If We have suspended availability of the Content for more than seven calendar days, or We have informed you that We are going to suspend availability for more than seven calendar days, you may end the Contract immediately, as described in sub-Clause 6.3.  If you end the Contract for this reason, We will issue you with a pro-rata refund.

9.3 If availability of the Content will be significantly delayed because of events outside of Our control, you may end the Contract immediately.  See sub-Clause 12 for more information.  If you end the Contract for this reason, We will issue you with a pro-rata refund.

9.4 If you wish to exercise your right to cancel under this Clause 9, you may inform Us of your cancellation in any way you wish.  Cancellation by email or by post is effective from the date on which you send Us your message. If you would prefer to contact Us directly to cancel, please use details given in section 8.3:

9.5 Refunds under this Clause 9 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel.

9.6 Refunds under this Clause 9 will be made using the same payment method that you used when purchasing your Subscription.    

 

10. Disclaimer

10.1 None of our Content or Subscriptions constitutes advice on which you should rely.  It is provided for informational and educational purposes only.  We do not make any representation or warranties with respect to the accuracy, applicability, fitness or completeness of any of our Content. The information in the Content represents the views and opinions of the original creators of such Content and does not necessarily represent the views or opinions of Us.  We disclaim any and all liability to you for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the Content, which is provided as is and without warranties. The programme is not a replacement for therapy and none of the clinical psychologists will hold any clinical responsibility for those accessing the programme.

 

11. Limitations of Liability

11.1 In no event shall the course provider be liable for any damages whatsoever arising out of or in connection with the use of inability to use the course content, including but not limited to direct, indirect, incidental, consequential or punitive damage.

 

12. Events Outside of Our Control (Force Majeure)

12.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

12.2 If any event described under this Clause 12 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:

12.2.1 We will inform you as soon as is reasonably possible;

12.2.2 To the extent that We cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

12.2.3 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Content as necessary;

12.2.4 If the event outside of Our control continues for more than one month We will cancel the Contract and inform you of the cancellation.  Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 14 calendar days of the date on which the Contract is cancelled.

 

13 How We Use Your Personal Information (Data Protection)

13.1 All personal data that We may use will be collected, processed, and held in accordance with the provisions of the Data Protection Legislation and your data privacy rights.

13.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy and Cookie Policy.

 

14. Law and Jurisdiction

14.1 These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

14.2 Any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.